okk bet Privacy Policy

1. Introduction

okk bet ("we," "us," "our") operates the online gaming platform accessible at okkbet.one. We are committed to protecting the privacy and personal data of every player who registers and uses our platform. This Privacy Policy describes how okk bet collects, uses, stores, shares, and protects personal information in connection with the services we provide to Filipino players.

This Privacy Policy applies to all personal data collected through the okk bet website, mobile-optimized interface, customer support channels, and any other touchpoint through which you interact with okk bet. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This policy is to be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and okk bet.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, okk bet is the personal information controller responsible for the personal data collected through the Platform.

If you have any questions about how okk bet processes your personal data, or if you wish to exercise any of your data privacy rights, you may contact our Data Protection Officer at: [email protected]

3. Information We Collect

okk bet collects personal information in the following categories:

• Registration Data: Full legal name, date of birth, gender, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number provided when you create your okk bet account.
• Identity Verification (KYC) Data: Government-issued identification documents such as a PhilSys National ID, Philippine passport, or driver's license; selfie photographs submitted for identity verification; and any additional documents requested to satisfy KYC requirements.
• Financial Data: GCash account details, Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history, deposit amounts, and withdrawal records. Note: okk bet does not store full payment card numbers — card data is tokenized and handled by our payment processing partners.
• Gaming Activity Data: Game history, wager amounts, win/loss records, session duration, bonus usage, and responsible gaming tool activations (e.g., deposit limits, self-exclusion requests).
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session timestamps collected automatically when you access the Platform.
• Communications Data: Records of your interactions with okk bet customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted.
• Preference Data: Language preferences, notification settings, and any other customization choices you make within your account settings.

4. How We Use Your Data

okk bet uses the personal information we collect for the following purposes:

1. Account Management: To create, maintain, and manage your okk bet account, including processing your registration, verifying your identity and age, and enabling you to log in securely.
2. Service Delivery: To provide you with access to all games, features, and services available on the Platform, including processing deposits, executing withdrawals, and crediting bonuses to your account.
3. KYC & Fraud Prevention: To verify your identity and age in compliance with applicable regulations, to detect and prevent fraud, money laundering, and other prohibited activities, and to maintain the integrity of the Platform.
4. Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance.
5. Responsible Gaming: To monitor gaming activity for signs of problem gambling, to administer responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), and to comply with our obligations under applicable responsible gaming frameworks.
6. Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, anti-money laundering regulations, and any lawful requests from regulatory authorities such as PAGCOR.
7. Platform Improvement: To analyze usage patterns, diagnose technical issues, and improve the performance, security, and user experience of the okk bet Platform.
8. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time through your account settings or by contacting support.

5. Legal Basis for Processing

okk bet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and okk bet — i.e., to operate your account and deliver the services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for okk bet's legitimate interests in fraud prevention, platform security, and service improvement, provided those interests are not overridden by your data privacy rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

okk bet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Payment Processors: We share necessary financial data with our payment processing partners (GCash, Maya, and banking partners) solely to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and in accordance with applicable law.
• Identity Verification Providers: We may use third-party KYC service providers to assist with identity and age verification. These providers process your data only as instructed by okk bet and are prohibited from using it for any other purpose.
• Regulatory Authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law or in response to a lawful order.
• Fraud Prevention: We may share data with fraud prevention agencies and industry bodies to detect and prevent fraudulent activity, money laundering, and other illegal conduct.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of okk bet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases where we share data with third parties, we require those parties to maintain appropriate security measures and to use your data only for the specified purpose.

7. Cookies & Tracking Technologies

okk bet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and notification choices to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter issues, and how we can improve the overall experience. Analytics data is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent and can be disabled through your browser settings or our cookie preference center.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the okk bet Platform.

8. Data Retention

okk bet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, as required by applicable Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus three (3) years following opt-out to demonstrate compliance.

When personal data is no longer required, okk bet will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

okk bet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data at rest is encrypted using AES-256. All data in transit is protected by TLS 1.2 or higher.
• Access Controls: Access to personal data is restricted to authorized okk bet personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: okk bet supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Penetration Testing: Our platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: okk bet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected players in accordance with the timelines prescribed by the Data Privacy Act.

While we take every reasonable precaution to protect your data, no system is completely immune to risk. You are also responsible for maintaining the security of your okk bet account credentials.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by okk bet:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data okk bet holds about you, along with information about how it is being processed.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that okk bet provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Lodge a Complaint: If you believe okk bet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, or within the timeframe required by applicable law.

11. Children's Privacy

The okk bet Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the okk bet Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. International Data Transfers

okk bet primarily processes and stores personal data within the Philippines. In certain circumstances — for example, where we use third-party service providers whose infrastructure is located outside the Philippines — your personal data may be transferred to and processed in other countries.

Where such transfers occur, okk bet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. This may include contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

By using the okk bet Platform, you acknowledge and consent to the transfer of your personal data as described in this section.

13. Updates to This Privacy Policy

okk bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the okk bet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okk bet handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the okk bet Platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and resolve them within 30 days

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

This Privacy Policy was last updated on January 1, 2026 and is effective as of that date.